Job Openings

Senior Engineer – Operations

Location: Pune, Hyderabad, West Bengal & Trivandrum

Area of Expertise: Operations

Experience: 3 - 6 Years

Qualification: BE, BTech, BCA or BSc (Computer Science/Electronics)

Job Description

  • First and second level support for Infra related issue
  • Conduct Daily Application testing as per business requirement and publish to all stakeholders as informed
  • Responsible for day-to-day customer complaints
  • Identify the root causes for regular Customer Care complaints and raise to L3 team for permanent fix
  • Provide physical support/troubleshooting for remote support team (L3) during all planned and unplanned activities
  • Ensuring the availability of the local system deployed at site
  • Provide technical support and guidance during UAT phase
  • Tracking of all Assets at site and update in CMDB
  • Conduct Physical audit and Application testing to avoid service outage
  • Record all complaints/issues in JIRA/Wolken and provide fix within SLA
  • Ensure all new deployment happens on time to meet the overall project delivery timeline
  • Backup all System and configuration files
  • Hardware issue to be coordinated with AMC vendors and resolve within SLA
  • Monitor/Analyze the CDR’s and other Application (Tomcat, HTTP, DB etc.) logs for any issues
  • Coordinate with all stakeholders (internal & external) for daily tasks
  • Check DB parameters and analyze the differences to check for any deviations
  • Provide support during LAN issue (IP Connectivity, IP routing) in Linux servers
  • Provide regular updates on System & Application performance to all stakeholders
  • Create NFS/ISCSI partitions and manage storage devices
  • Configure & Manage Clustering for Application services

Developmental

  • Maintain up-to-date knowledge of technology standards and best practices
  • Involved in knowledge transfer to new team members

Skill Set

  • Hardware & Networking knowledge w.r.t CompTIA A+,N+
  • Linux OS Administration (RHCE)
  • Knowledge on Mysql DB

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