Job Openings

• First and second level support for Infra related issue
• Conduct Daily Application testing as per business requirement and publish to all stakeholders as informed
• Responsible for day-to-day customer complaints
• Identify the root causes for regular Customer Care complaints and raise to L3 team for permanent fix
• Provide physical support/troubleshooting for remote support team (L3) during all planned and unplanned activities
• Ensuring the availability of the local system deployed at site
• Provide technical support and guidance during UAT phase
• Tracking of all Assets at site and update in CMDB
• Conduct Physical audit and Application testing to avoid service outage
• Record all complaints/issues in JIRA/Wolken and provide fix within SLA
• Ensure all new deployment happens on time to meet the overall project delivery timeline
• Backup all System and configuration files
• Hardware issue to be coordinated with AMC vendors and resolve within SLA
• Monitor/Analyze the CDR’s and other Application (Tomcat, HTTP, DB etc.) logs for any issues
• Coordinate with all stakeholders (internal & external) for daily tasks
• Check DB parameters and analyze the differences to check for any deviations
• Provide support during LAN issue (IP Connectivity, IP routing) in Linux servers
• Provide regular updates on System & Application performance to all stakeholders
• Create NFS/ISCSI partitions and manage storage devices
• Configure & Manage Clustering for Application services

Developmental

• Maintain up-to-date knowledge of technology standards and best practices
• Involved in knowledge transfer to new team members

Skill Set

• Hardware & Networking knowledge w.r.t CompTIA A+,N+
• Linux OS Administration (RHCE)
• Knowledge on Mysql DB