Speech To Text

Voice Messages to text

Listening to voice messages is fun when there are one or two messages. In business scenarios, there are thousands of messages to be heard and the task becomes tiring and laborious. This is particularly true for call centers, corporate voicemail systems, comment lines and marketing questionnaires. For instance, in a call center, the processing of incoming voice messages can be made more efficient using automatic transcription technologies.

teliScribe's "Voice Messages to text" API provide this solution by converting voice messages into text and delivering the voice message as for instance an email. The support team can then scroll through the list of messages and respond to the most urgent first.

Other than converting structured messages into text, teliScribe's API provides a practical solution for many other scenarios:

• Forwarding voice messages attached to the email of its text transcription to the right departments or agents according to the semantic analysis of the transcription.
• Improving voice messages tracking and retrieving by capturing phone numbers in voice messages left by caller or in called from numbers (unless withheld)

teliScribe allows transparent integration of "voice to text" into your existing system. You only needs to send OnMobile's platform the audio files (via a webservice), and teliScribe generates the transcriptions and sent it back to your system.